A happy customer is a satisfied customer. And a satisfied customer means great service! In business there are two golden rules many businesses adhere to. One is that the customer is always right and the second is that if you think the customer is wrong then go back and read the first rule. Every businessman would have encountered different sorts of customers, some genuine with their intentions and others that are just borderline annoying! But they have to tolerate them all nonetheless, especially if you want to run a successful business. Here are some tips to help you hold on to the loyal, annoying and other kinds of customers, because after all you would not be here if it weren’t for them!
This is an essential point that when followed through with in a moderate level, it would certainly guarantee you a loyal customer. By reaching out here means that, as a businessman it is necessary that you are concerned with your customers. Build a relationship that isn’t necessary limited to business. Make friends with them and present them with corporate gifts Singapore, but also make sure that this extended hand doesn’t come to bite you in the back. You aren’t expected to share all your business and personal details, so don’t even bother going beyond. Limit it to everyday conversation that is more or less surrounded by the customer’s overall satisfaction on the product and the firm. Take some time out to give a call to them or may be even send over a delivery of a gift basket to their place or company, just to thank them in general. This would certainly make the customer very happy and more willing to purchase your product and do business with you.
Replying in an instant
This is with regards to mainly businesses that do transactions with other businesses. Replying to whatever concerns of the considering client in an instant would also lead to the outcome of a happy customer. This creates trust and reliability that would carry a long way in maintaining this healthy customer-business relationship. Obviously no one like’s waiting and this is why even in a video game you would notice that the longer you take to serve the customer the lower his satisfaction rate drop to. So make your client and his business your utmost priority. It is only then would you also be able to achieve your ultimate goals and objective. You don’t have to take the extra trouble of giving customised gifts to them, especially because the best presents you could give them and they’d appreciate are, attention and good service.
Another excellent way to holding on to good customers is by being the best at what you do so that they never turn their backs on you and move to a competitor. Make them dependable on only your services and provide them with quality service that cannot ever be substituted!